Shipping Policy

Where we can deliver

We arrange standard delivery of document folders and desk organizers to street addresses in the contiguous 48 United States and the District of Columbia. We do not currently offer shipping to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, PO boxes or destinations outside the United States. There is no expedited option, collection service or walk-in pickup. The merchant correspondence address is not a collection counter.

Use a complete street address with the unit or suite number, city, state and ZIP code. Include a contact number that can help resolve a delivery issue, but do not put access passwords or sensitive personal information into ordinary address fields. If an address needs clarification, the handling clock will not begin until we have a usable address and payment confirmation. We do not promise a carrier will deliver to a special indoor location.

The charge and the free-shipping threshold

Standard delivery costs $6.95 per order below a $65 merchandise total. Standard delivery is free when merchandise totals $65 or more after any discount and before shipping. Displayed merchandise prices include applicable sales tax, so no separate sales-tax charge is added. The order review should show merchandise, shipping and the resulting total before you agree to payment arrangements.

We do not promise a discount code or a continuing promotion. If a permitted order change moves the merchandise total across the free-shipping threshold before payment, we will show the revised shipping charge for your agreement. A later ordinary partial return does not retroactively add a shipping fee to an order that qualified when accepted. Original shipping refund rules are explained in the Returns and Refunds Policy.

Handling, transit and when the clock starts

Allow 1–2 business days for handling and 2–6 business days for standard transit, giving an estimated 3–8 business days in total. There is no additional assembly period. Business days mean Monday through Friday excluding US federal holidays. The estimate begins after payment and the deliverable street address are confirmed, not when an unpaid order request is submitted. Bank-transfer verification can take up to 2 business days before that starting point.

These are service estimates, not a guaranteed delivery date or an appointment. Weather, carrier disruption, address queries and holiday volume can affect arrival. We do not promise same-day dispatch or name a carrier before an actual shipment arrangement exists. If a known delay affects the agreed order, we will discuss the revised expectation and available next steps rather than presenting an unchanged estimate as certainty.

Shipment information and safe receiving

Keep your order reference and the written confirmation. When shipment details are available, we can provide the relevant dispatch and tracking information; a submitted request alone does not mean a label, tracking number or delivery email has been issued. If you need an update and have not received information, contact us with the reference rather than submitting a duplicate order request.

Choose an address where ordinary parcels can be received. On arrival, check that the parcel is for you and inspect packaging and contents before putting the goods into use. Keep packaging while a damage or discrepancy is being reviewed. Photographs of the box, packing and affected item can help, but remove or cover readable private papers before sharing an image. We do not require you to put an unsafe or damaged item into service to demonstrate a fault.

Late, missing or damaged parcels

If the parcel has not arrived by the end of the estimated 8 business days from the confirmed starting point, contact us. First check the delivery details and any safe place or building reception you normally use, if it is safe to do so. We will review the shipment information and help investigate. A carrier status alone does not settle every delivery dispute, and we do not require you to resolve a store error solely with the carrier.

Please report visible damage or an incorrect item within 7 calendar days where practical so evidence is easier to preserve. That request is not a deadline that removes rights for a defect discovered later. Tell us what happened and which items are affected. For a confirmed store error or defect, we arrange or reimburse reasonable agreed return postage; you are not charged the ordinary change-of-mind label deduction.

Corrections and undeliverable shipments

Ask for an address change as soon as you notice the problem. Before dispatch we can review a correction without a store change fee. After dispatch, a reroute is not guaranteed. If a parcel returns as undeliverable, we will discuss the reason, any actual reshipping cost and a cancellation or refund option as applicable before asking for another payment. We will not silently charge a new delivery fee or assume a parcel can be collected from our address.