The details / customer information
Payment Policy
Order intake first; bank transfer only after written confirmation.
What the website does and does not charge
This website lets you select document folders and desk organizers and send an order request to D&K Tax Firm LLC. It does not charge a card, debit an account or collect online-banking credentials when you submit. A cart total is a proposed order amount, not a payment receipt. A thank-you reference identifies your request; it does not establish that money has moved or a parcel has been dispatched.
Do not enter payment-card numbers, account passwords or verification codes into product notes, contact messages or address fields. We do not offer onsite card payments, digital-wallet payments, an installment plan or a buy-now-pay-later service. Our offered arrangement is bank transfer after we review the request and provide written confirmation. This keeps the payment step distinct from the initial selection and avoids treating an unreviewed request as a completed purchase.
Review and confirmation
We aim to respond within 2 business days, excluding weekends and US federal holidays. We review the product selection, quantities and eligible street delivery address and may ask a question before confirming. If something cannot be supplied as requested, we explain the proposed alternative or cancellation rather than silently replacing it. You may decline a revised selection before paying.
The written confirmation shows merchandise, standard shipping and the total in US dollars, followed by bank-transfer instructions and a payment reference. A payment request remains valid for 7 calendar days unless cancelled or replaced by agreement. If it expires, contact us for a current confirmation rather than paying against an old instruction. We do not publish bank details on the storefront and do not ask you to infer them from a company name.
Prices, tax and fees
Displayed merchandise prices include applicable sales tax. No additional sales-tax charge is added at checkout. Standard delivery is $6.95 below a $65 merchandise total after discounts, and free at or above $65. The total you agree to should reflect the accepted selection and delivery charge. If you spot a discrepancy, ask us to correct it before transferring any money.
We add no store payment surcharge. Your own bank may charge you for making a transfer; that fee is your responsibility and is not a payment to the shop. We do not offer currency conversion or promise a transfer is free from every bank. Pay in US dollars using the confirmed details and exact reference. If your bank cannot use the proposed method, contact us before sending money by a different route.
Verification and the delivery clock
Allow up to 2 business days for us to verify a received transfer and match it to the order. A screenshot of an initiated transfer does not necessarily show cleared funds. Keep your bank's receipt for your own records, and share only the minimum details needed to resolve a mismatch. Never send a full statement containing unrelated transactions when an amount, date and reference will do.
Handling starts after payment and the deliverable street address are confirmed. It takes 1–2 business days, followed by an estimated 2–6 business days in standard transit, or 3–8 business days in total from that confirmed starting point. The earlier unpaid request and bank-verification period are not included in that estimate. No expedited dispatch or guaranteed arrival date is implied by paying promptly.
Corrections, cancellations and suspicious instructions
If you use the wrong reference, send an incorrect amount or believe you made a duplicate transfer, contact us promptly with your order reference and a brief explanation. Do not send another payment just to fix a suspected mismatch. We will compare the records and agree the necessary correction. A cancellation confirmed before dispatch has no store cancellation fee, and any received payment is returned under the refund timing below.
Be cautious if a message unexpectedly changes bank details, asks for secrecy or requests a password or security code. Verify a doubtful instruction through the canonical contact routes below, independently of links or phone numbers in that message. We do not need access to your banking app to receive payment. If you suspect fraud, contact your bank immediately about the transfer and let us know using a trusted route.
Refunds and records
Refunds follow the Returns and Refunds Policy. For an accepted return, we inspect within 3 business days and issue the agreed refund within 5 business days after receipt; inspection is part of that period. A confirmed pre-dispatch cancellation is refunded within 5 business days. Banks may take 3–10 further business days to post a refund. We agree a repayment route to the original payer and never request a banking login to make that repayment.
Keep the confirmation and payment reference for your records. Payment and refund records may be retained for 7 years for accounting and related obligations, as explained in the Privacy Policy. An unresolved payment question should be raised directly with us; your right to contact your bank or use an applicable complaint route is not conditional on giving up those options.