Returns and Refunds Policy

Start with a return request

If a product is not right for your desk, request a change-of-mind return within 30 calendar days beginning the day after delivery. Tell us your reference, which items you want to return and the reason. A short reason helps us route the request; you do not need to disclose the contents of any documents you planned to store. We aim to reply within 2 business days with the next steps.

Contact us before mailing anything. We will confirm the items, return destination and postage choice in writing. The canonical merchant address below is the correspondence and authorized-return address, not a staffed drop-off point. No physical pickup, walk-in exchange or collection is promised. Once authorized, hand the return to the carrier within 14 calendar days, keep proof of dispatch and tell us if circumstances prevent that timing.

Condition for an ordinary change of mind

Return items unused, complete and in their original packaging. Reasonable inspection of fit and condition is allowed, but the product should not have been marked, put into routine use, modified or damaged during assembly or handling. Keep every part and pack quantity together: a ten-folder set or five-folder pack should not come back as an incomplete selection. Empty folders and compartments of all personal papers and supplies.

We do not accept ordinary change-of-mind returns of used or marked goods, goods missing pieces, goods damaged by misuse after delivery or goods with unauthorized custom modifications. These limits do not treat a defect present on arrival as customer misuse. If there is a disagreement about condition, we will explain the observed issue and discuss the appropriate outcome rather than applying an undisclosed automatic fee. There is no change-of-mind restocking fee.

Choose postage knowingly

For an ordinary eligible contiguous-US parcel, we can arrange an optional prepaid return label for a $6.95 deduction from the refund. We will disclose that deduction and obtain your agreement before supplying the label. It is not an additional restocking charge. Alternatively, you may purchase a suitable tracked return service yourself; the carrier sets that actual postage price, which we do not reimburse for a change of mind.

Pack the item to prevent rubbing, crushed corners and moving parts from being damaged in transit. Reuse sound original packing where possible and keep a dispatch receipt. Do not send a parcel cash on delivery or use an unagreed premium service expecting automatic reimbursement. If the proposed packaging or service is unsuitable, ask before dispatch. We do not deduct the label fee where the return is due to our error or a confirmed defect.

Damage, incorrect goods and later-discovered faults

Contact us promptly if an item is damaged, defective or different from the confirmed order. Reporting visible damage within 7 calendar days helps preserve evidence, but is not a limit on rights for a fault discovered later. Explain the issue and, where useful, share photographs of the affected product and packaging without readable personal documents. Stop using an unsafe item; do not attempt a repair just to make it returnable.

We will discuss an appropriate remedy, which may include replacement or refund as applicable. When a return is necessary for a confirmed defect or store error, we provide a suitable label or agree reimbursement of reasonable postage before you buy it. If the entire order is returned because of our error or a defect affecting the whole order, the original standard shipping charge is refunded. For a partially affected order, we explain the fair shipping allocation and remedy before settlement.

How the refund is calculated and paid

For an ordinary accepted return, we refund the returned merchandise amount paid. Original standard shipping is not refunded for a change of mind. We do not retrospectively remove free outbound shipping because a later partial return reduces the remaining merchandise below $65. Any agreed $6.95 return-label deduction is shown separately. No restocking percentage is applied.

We inspect returned goods within 3 business days of receipt and issue an agreed refund within 5 business days of receipt, including inspection time rather than adding it on afterward. Your bank may then need 3–10 further business days to post the funds. We arrange repayment to the original payer using an agreed bank-transfer refund route and may need limited account details through an appropriate direct channel. We never need a bank login, password or one-time security code.

Cancellations and exchanges

A cancellation confirmed before dispatch has no store cancellation fee; any received payment is refunded within 5 business days, followed by the bank's 3–10 business days. After dispatch, the return procedure applies where appropriate. We do not operate automatic exchanges. Tell us if you prefer another item so we can discuss a separate request without silently charging a price difference or claiming replacement stock has been reserved.